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Return & Refund Policy

The returned goods/products must be attached together with its original receipt and the goods/products shall be in good condition and order. Packaging or labelling shall also be in original state as per original shipping container received. If the goods/products has been used, tampered or damaged by the customer, there will not be any refund. Thye Seng Plumbing Suppliers Sdn Bhd (673134-W) will not be responsible if your shipment of goods/products are lost during the return transit. Once we have inspected, checked and confirmed the returned goods/products, customers will received their refund within 3 to 5 working days.


Note: Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At Thye Seng, we take this great measure to ensure the highest quality of goods/products to all customers.


Please return your purchase to the following address:-

TS Bathroom Mall
Thye Seng Plumbing Suppliers Sdn Bhd (673134-W)
No 26, Jalan 9/32,
Taman Jinjang Baru,
52000 Kuala Lumpur

Please contact us at [email protected] or +603 6257 4611 for more information.